Services
Business automation: from customer support to internal processes
I work on business automation with AI and beyond — from technical support to sales and internal processes.
Below are examples of what this can look like. Tell me what problem you want to solve or what process you want to automate, and I'll put together a solution that fits you. You always pay for the result, not for the hours I spent getting there. Solving your problem is the priority.
Customer Ops Audit
FreeExisting process analysis
I look at how your customer-facing work actually runs today — support tickets, sales conversations and calls, service requests, CRM, and documentation — and find where these processes are losing you time and money.
What you get: a list of problems and automation opportunities (for example: automated support replies, lead qualification, CRM updates, escalations), an estimate of potential savings, and a concrete implementation plan.
AI Support Agent
AI support agent
Building and configuring an AI technical support agent. Recommended for replacing first-line support and reducing the load on your second line.
What you get: an AI agent trained on your product's knowledge base and documentation, optionally connected to your helpdesk. It talks users through issues (on social media, messengers, etc.), helps resolve problems, and when needed hands off complex cases to a live second-line agent — with a ready summary of what the user's issue is and what help they specifically need.
Support Automation
Support automation
Automating specific support processes without building a full AI system.
What you get: integrations between your helpdesk, CRM, API, Slack/Telegram/email, and other tools that remove manual work — for example, automatically writing up structured bug reports on a support agent's command.
Fractional AI Support Engineer
Fractional AI support engineer
An outside technical specialist continuously improving your AI and support automation.
What you get: ongoing AI optimization, problem analysis, automation upkeep, work with your API/logs, and documentation improvements.
CRM & Business Process Automation
CRM & business process automation
Still copying lead information into your CRM by hand, and moving data between tools yourself? I'll set up automatic creation and updates of lead records and automate the processes around your CRM — from sales to back office.
What you get: data landing in your CRM automatically and flowing through the right process — from lead to sale, from order to accounting or ERP — with no manual copying.
- Website → CRM → enrichment → qualification → salesperson
- Facebook Lead → CRM → WhatsApp → notification
- Calendly → CRM → email → sales pipeline
- CRM → accounting
- CRM → ERP
- orders → invoices
- forms → database
- Slack → Jira
- Shopify → CRM
- documents → approval
- reports → email/Slack
- automatic document generation